The short version: you have 30 days from the day your order arrives to start a return. We send you a free prepaid return label. There is no restocking fee.
What can be returned
- Changed your mind: the dress must be unworn, unwashed, not worn outdoors, with its original packaging and everything it came with (tags, belts, detachable straps or pads).
- Arrived damaged, defective or wrong: email us a photo within 30 days of delivery. We will replace it or refund it, and you will not pay any shipping for the fix.
- Different size or color: we can exchange it if the size or color you want is available. If it is not, we refund the dress instead.
How to return
- Email support@caventras.com with your order number, the item and the reason. Add a photo if the item is damaged or wrong.
- We reply within 24 hours with a free prepaid return label and instructions.
- Pack the item and drop it off with the carrier on the label.
Please do not send returns without contacting us first; we cannot track parcels that arrive without a label from us.
Returns go to our returns warehouse: 19206 68th Ave S, Kent, WA 98032. This is a returns-only address; it does not ship orders and is not open to visitors.
Refunds
| Step | Timing |
|---|---|
| We issue the refund | 5–7 business days after the returns warehouse receives your item |
| Your bank or card issuer posts it | A further 3–10 business days, depending on the bank |
Refunds go back to your original payment method.
Fees
- Return shipping: free, on our label.
- Restocking fee: none.
- Original shipping charge: if you paid $7.95 shipping and return because you changed your mind, that $7.95 is not refunded. If the item was damaged, defective or wrong, we refund it.
Canceling
You can cancel within 24 hours of placing an order for a full refund. Email us with your order number.