Refund policy

The short version: you have 30 days from the day your order arrives to start a return. We send you a free prepaid return label. There is no restocking fee.

What can be returned

Changed your mind: the dress must be unworn, unwashed, not worn outdoors, with its original packaging and everything it came with (tags, belts, detachable straps or pads).
Arrived damaged, defective or wrong: email us a photo within 30 days of delivery. We will replace it or refund it, and you will not pay any shipping for the fix.
Different size or color: we can exchange it if the size or color you want is available. If it is not, we refund the dress instead.

How to return

Email support@caventras.com with your order number, the item and the reason. Add a photo if the item is damaged or wrong.
We reply within 24 hours with a free prepaid return label and instructions.
Pack the item and drop it off with the carrier on the label.

Please do not send returns without contacting us first; we cannot track parcels that arrive without a label from us.

Returns go to our returns warehouse: 19206 68th Ave S, Kent, WA 98032. This is a returns-only address; it does not ship orders and is not open to visitors.

Refunds

Step	Timing
We issue the refund	5–7 business days after the returns warehouse receives your item
Your bank or card issuer posts it	A further 3–10 business days, depending on the bank

Refunds go back to your original payment method.

Fees

Return shipping: free, on our label.
Restocking fee: none.
Original shipping charge: if you paid $7.95 shipping and return because you changed your mind, that $7.95 is not refunded. If the item was damaged, defective or wrong, we refund it.